If you are not entirely satisfied with your purchase, we're here to help.
Not happy with it? Return it . It’s easy!
If you've changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we'll exchange or refund it.All returns or exchanges must be made within 15 days of receipt of your order
Opened Toys Sets: Returns of opened Toys sets must include the receipt and can be returned for exchange or credit only.
We will happily refund the original purchase price for any new, non-worn item returned or exchanged with an original sales receipt, returned within 15 days of purchase.
We will pay using one of the following payment method " Cash , Vodafone cash or CIB Bank Transfer".
If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees applied.
5.Shipping Fees :
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
6. Exceptions :
Opened Toys Sets are non-refundable but can be exchanged only.
To return the item you purchased, please mail it to:
3015 Mearag- Zahraa el-Maadi
If for any reason you are not entirely satisfied with an order, please contact our Customer Service team. We're always happy to help!